Warranty - Germanbed
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Warranty

Dear Valued Customer,

 

Congratulation to your perfect choice of comfort and style! We also welcome you to join the family of other satisfied owners of Germanbed sleep items around the world. You have purchased a mattress that is an excellent example of style, art, and innovation. Regular upgrade of the components is just a way of life at Germanbed Bedding Group. We would like to thank you for your trust and an opportunity given to us to pursue our passion of enhancing your sleep, well-being, and lifestyle. At Germanbed, the purchase of your new Germanbed mattress means a valued investment for years to come. We always believe in fulfilling our dream in delivering a sound product supported with unparallel after sales service.

 

We would like to express our genuine care for good health of you and your loved ones by committing our energy to bring you the best of perfect sleep, where dreams never end.

 

Yours sincerely,

GERMANBED BEDDING GROUP

 

The Prorated Limited Warranty

 

This Limited Warranty covers the following specific manufacturing faults under conditions of normal wear.

 

The need to E-Register

 

To obtain the benefits of this Limited Warranty, please E-register within 21 days of mattress delivery.

 

Original Purchaser only

 

This Limited Warranty is only for the benefit of the original purchaser (“the purchaser”) of the product. All Germanbed Mattress limited warranties are not transferable. PLEASE RETAIN A COPY OF YOUR RECEIPT AS PROOF OF PURCHASE.

 

During the Prorated Limited Warranty

 

For the first 1 year upon the date of delivery, Germanbed will at its option, repair or replace a Germanbed mattress due to manufacturing defects, at no charge (excluding transportation charge).

 

After the first 1 year upon the date of delivery, any replacement or repair of Germanbed mattress will be calculated based on the number of years you have used your current mattress.

 

If the mattress is replaced during the period of repair or replacement cost after no charge period, the prorated replacement cost customer pays will be product’s retail price divided by total limited warranty period multiplied by the number of years used.

 

For example, if the mattress is replaced during the third year and the retail price of replaced mattress is INR20000, the replacement charge for the product in year three would be 20000 / 10 x 3 = 6000.

 

Germanbed reserves the right to refuse service when the product is found on inspection to be in an unsanitary condition or when product failure is due to causes other than defective workmanship or materials.

 

If a customer pays the replacement cost required in connection with a claim made during the prorated coverage period, the existing warranty will continue to cover the replacement mattress for the balance of the years during the limited warranty period.

 

Transportation

 

All Transportation charges will be met by the purchaser during the Prorated Limited Warranty period. Please ask authorized dealer in your country.

 

Availability of Identical Mattress/Materials

 

If identical mattress/materials are not available at the time of repair or replacement, Germanbed reserves the right to substitute mattress/materials of equal quality.

 

Mattress Internal Components

 

  • Coils or wires that are loose or broken
  • Coils or wires that protrude or tear through any fabric
  • Latex layers that are defective with crack or split despite normal use.

 

The Prorated Limited Warranty does not Cover

 

  • Mattress fabric (including stains, soiling or burns)
  • Normal body indentations (less than 30mm)
  • Border wires, which run along the perimeter of the mattress and foundation, bent due to moving or folding the sleep set
  • Bedding sold “As is” / Bed height / Comfort Preference / Sheet fit
  • Damage due to abuse
  • Structural damage from using an improper bed frame.
  • When the Latex in the mattress is torn or cut

 

For your Safety

Don’t smoke in bed. Don’t ever place this product near open flames or exposed it to fire. This mattress is not flame proof or fire proof and can ignite or burn if exposed to open flame or fire. When ignited, some bedding materials can burn rapidly and emit smoke and hazardous gases